PHP-Web-Stat Support Forum - application hangs in 'updating stat cache'.

aducom

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application hangs in 'updating stat cache'.
08.03.23 um 14:51:47

My provider changed server. After loging in to admin I get 'updating stat chache', this process can take a few seconds... well, it takes forever Zwinkernd

What to do?

Ok, today all seems to work well. However, the daily statistics are gone. Is that something fixable? The overall statistics still look available.

Well actually the reason is that WebStat does not work under PHP 8.1.... (yet?)

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« Zuletzt geändert: 09.03.23 um 10:15:42 von aducom »

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Reimar

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Re: application hangs in 'updating stat cache'.
Antwort #1 - 13.03.23 um 13:02:40

Sorry for the late reply.
If there has been a server change, these kind of issues may appear.

We encourage to directly log into the admin panel and recreate the whole stat cache. That should give you back the lost values.

In our Test environments we are running PHP Version 8.0 and 8.1.
So this should not be a the problem.

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aducom YaBB Newbies Offline Beiträge: 9 Niederlande Geschlecht:	Re: application hangs in 'updating stat cache'. Antwort #2 - 14.03.23 um 11:56:50 I managed to get the statistics back. That's great. The PHP 8.1 issues still persist. When you log in the hanging occurs, but under 7.4 it directly shows the correct form. I can bypass by using the ?parameter=finished parameter while hanging and refresh the form, but stat/index.php hangs.
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Reimar Administrator Offline Beiträge: 1999 Geschlecht:	Re: application hangs in 'updating stat cache'. Antwort #3 - 16.03.23 um 07:57:17 Thanks for the feedback. The workaround with the url string should give you access, besides the problem. We will have to further analyse this and come back with a solution.
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aducom YaBB Newbies Offline Beiträge: 9 Niederlande Geschlecht:	Re: application hangs in 'updating stat cache'. Antwort #4 - 22.05.23 um 11:01:03 Any progress on this? It is rather annoying to modify the url every time
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Reimar Administrator Offline Beiträge: 1999 Geschlecht:	Re: application hangs in 'updating stat cache'. Antwort #5 - 01.06.23 um 21:10:06 Hi there, can you give us a link to your stat please? So we can investigate further. Thx Reimar
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aducom YaBB Newbies Offline Beiträge: 9 Niederlande Geschlecht:	Re: application hangs in 'updating stat cache'. Antwort #6 - 12.06.23 um 13:26:40 Sure: https://www.phspeed.com/stat I could not find a PM here so please contact me at a.drent at aducom dot com for more info.
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aducom YaBB Newbies Offline Beiträge: 9 Niederlande Geschlecht:	Re: application hangs in 'updating stat cache'. Antwort #7 - 18.08.23 um 22:24:08 Haven't heard from you. The problem still persist. Funny is that I get a .htaccess error message, that it cannot be loaded. I found the section about SSI, but I doubt if this is the issue. But the statistics per month is gone and I have let it run for ages. Is it possible to delete the dependency on SSI?
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Reimar Administrator Offline Beiträge: 1999 Geschlecht:	Re: application hangs in 'updating stat cache'. Antwort #8 - 26.08.23 um 21:58:48 Please have a look here: https://phspeed.com/stat/sysinfo.php You have to fix all the red signs by following the installation manual. All log files need chmod 666. This enables the stat to run properly. Afterwards, please test again.
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aducom YaBB Newbies Offline Beiträge: 9 Niederlande Geschlecht:	Re: application hangs in 'updating stat cache'. Antwort #9 - 31.08.23 um 15:29:06 I was re-installing, but all the flags are green now. It doesn't make any difference, I still have the forbidden message. Also, when I logon to access the admin section I get: Forbidden You don't have permission to access this resource.Server unable to read htaccess file, denying access to be safe
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Reimar Administrator Offline Beiträge: 1999 Geschlecht:	Re: application hangs in 'updating stat cache'. Antwort #10 - 01.09.23 um 14:10:28 Can you give us a (s)ftp access so we can do a further analysis?
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aducom

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Re: application hangs in 'updating stat cache'. [fixe
Antwort #11 - 01.09.23 um 16:58:43

Ok, I managed to fix this. Did a full reinstall and restored logs. The provider has moved the site to another server, and by doing so, the new server had reset rights to folders and files. It was a struggle, but it certainly was not an issue of web stat. So the statistics are working again. Thank you for your support. The sysinfo has put me on the correct track.

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