Here you can find a set of frequently asked questions that we tried to answer.
A detailed installation manual can be found in the manual section.
If you could not find any answer to your question, neither here nor in the manual, please visit our forum.
If the statistic script is not working correctly, please follow our checklist:
Maybe the chmod file rights are not set correctly?
Please open the sysinfo.php in your browser. If red symbols occur you got to check the file rights.
Maybe you made an error transfering the files to your webserver in a wrong transfer mode?
The best way is to delete all files on your server and transfer it again.
Only on Windows based servers the red symbols do not mean a wrong configuration.
Please check also if you got the newest version of the desired files.
Has been set a cookie in the statistic? If so, all of your visits will be not counted.
Are there any misconfigured settings in the admin center? Please read all notices in the admin center for the right configuration. Please check also if the desired domain is allowed to be tracked.
Did you place the Javascripts in your site? Is the path configuration in the admin center correct? Maybe you open the track.php in your browser manually. It a white and empty site occurs, everything is correct.
Is there a htaccess file in the root directory of the stat? Maybe this is the reason for a problem.
Do you use a secure URL with https? If so, please add the missing https in all url calls in the Javascript and in the admin center.
Do you track unused url parameters? Please take a look at our manual for the correct configuration.
Are some of the values in the statistic wrong? You can delete and recreate the statistic cache in the admin center.
Please check the configuration of your browser. Cookie handling should be enabled.
Maybe you turn on the setting that session cookies should be enabled.
If the problem occurs that the user's ip address is incorrect or missing, here is the solution:
First of all, you got to know your own IP address. After that, open a new textfile and fill it with this:
<?php echo phpinfo();?>
Name the file "test.php", copy it on your webserver and call it in your browser.
Now you should see a lot of information. In the second table you should look for your own ip address.
Just left to your own ip address in this table, you got to take the variable name, for example:
HTTP_X_REMOTECLIENT_IP 80.137.20.*
Therefore the IP address of the visitor will be stored in the variable "HTTP_X_REMOTECLIENT_IP".
Once you determine how this variable is called, it must be selected only in the Admin Center, under Advanced settings.
If the problem occurs that no Finish button will appear by creating the cache, the following approach can solve this problem:
Browser = Internet Explorer?
The problem should not occur
Browser = Firefox?
When using this browser the following setting will help:
1. Open "about: config" in the firefox browser.
2. Select the value "network.http.redirection-limit"
3. Choose the right mouse button and choose "Edit" or "Modify"
4. Change the default value from "20" to "100"
5. Confirm with the OK button
6. Exit browser and restart
7. Ready
To explain
Because some servers have a limited script run, we designed the cache creator so that it reads only 3000 records from the logdb.dta and uses these entries for the cache. If this is done, it will be redirected to the same script (redirect), so that the next 3000 records can be read. A value of "20" allows the browser up to 20 redirections. At the value of 3000 (entries per run) and 19 times is therefore a maximum number of lines of 57000 entries before there is an error message.
If you encounter a higher amount of visitors, the numbers of the stat can differ from the counter values.
In this case we encourage you to recreate the stat of the counter and the stat. This can be done within the Admin Center.
In the stat and the Admin Center you will find the word Index along with a percentage value. By using textbased logfiles the memory areas of all tracked days are stored within an indexfile. This causes a better server performance.
The display "Index" shows the achieved percentage value of the tracked days with their memory areas.
Due to privacy issues in different countries it could not be allowed to save the ip addresses of visitors.
Thats why we created an anonymization function for ip addresses within the Admin Center.
Please be aware that this setting does only affect all new coming visitors. Existing ip addresses in the logfiles and the cache will not be changed.
