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FAQHere you can find a set of frequently asked questions that we tried to answer. A detailed installation manual can be found in the manual section. If you could not find any answer to your question, neither here nor in the manual, please visit our forum.
Statistic is not working
If the statistic script is not working correctly, please follow our checklist:
Single stat modules not shown
There are two possible reasons for not showing some stat modules:
Own visits not tracked correctly
Please check the configuration of your browser. Cookie handling should be enabled.
Maybe you turn on the setting that session cookies should be enabled.
Error permission denied
This error occurs if the file rights have not been set correctly.
IP address of users not tracked correctly
If the problem occurs that the user's ip address is incorrect or missing, here is the solution:
First of all, you got to know your own IP address. After that, open a new textfile and fill it with this: Code: <?php echo phpinfo();?> Name the file "test.php", copy it on your webserver and call it in your browser. Now you should see a lot of information. In the second table you should look for your own ip address. Just left to your own ip address in this table, you got to take the variable name, for example "HTTP_X_REMOTECLIENT_IP". Open the track.php and track_noscript.php and replace the following lines like this: Search for $_SERVER [ "REMOTE_ADDR" ] and replace it with $_SERVER [ "HTTP_X_REMOTECLIENT_IP" ]. Now your stat should work correctly. |
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